Terms & Conditions

Telemetry Station is a service of Pacific Gyre. In these Terms, “Telemetry Station,” “we,” “us,” and “our” mean Pacific Gyre and its Telemetry Station service, and “you” and “customer” mean the person or organization that uses the Service or buys products from us. “Service” means the Telemetry Station website, dashboard, APIs, tools, and related services, and “Products” means hardware we sell, including the BEAR Module.

Telemetry Station provides self-service tools for estimating, purchasing, managing, activating, suspending, and monitoring supported satellite telemetry services, including workflows for eligible Iridium Certus 9704 and Iridium SBD 9602 / 9603 modems. Eligibility depends on device status, configuration, network requirements, and the deployment; the Service does not support every Iridium device.

The Service may include pricing calculators, prepaid credit purchases, device registration and activation workflows, device management tools, billing dashboards, usage history, satellite message storage, telemetry data download, API access, and related support tools.

The Service is self-service. Telemetry Station has no obligation to provide engineering support, integration work, training, consulting, or custom development. Any such help is offered at our sole discretion and, unless a separate written agreement signed by Telemetry Station says otherwise, is provided free of any commitment and as-is.

The Service is not intended for emergency response, life-safety, medical, aviation safety, military command, or any use where failure, delay, interruption, data loss, or incorrect billing or usage information could result in death, personal injury, property damage, environmental harm, or mission-critical failure.

Telemetry Station relies on third-party satellite networks, carriers, infrastructure providers, payment processors, cloud providers, and related service providers.

Iridium network availability, message delivery, latency, coverage, modem behavior, activation timelines, provisioning availability, and related services may depend on Iridium, Iridium partners, satellite visibility, device configuration, antenna installation, environmental conditions, regulatory requirements, and other factors outside Telemetry Station’s control.

We do not guarantee uninterrupted satellite connectivity, message delivery, message latency, network availability, device activation timing, or compatibility with every device, modem, firmware version, antenna, payload format, or deployment environment.

You are responsible for maintaining the confidentiality of your account credentials, API keys, tokens, and user access.

You are responsible for all activity that occurs under your account, including activity by employees, contractors, agents, customers, users, applications, or devices connected to your account.

You agree to provide accurate account, billing, organization, contact, device, and deployment information and to keep that information current.

We may, but are not required to, suspend or restrict access to the Service. We expect to do so only for serious matters, such as where we reasonably believe that your account has been compromised, is being misused, is violating these Terms, is creating security risk, is causing operational harm, or is being used for unlawful activity.

Telemetry Station uses a prepaid credit model. Purchases add credits to your Telemetry Station account. Unless otherwise stated in writing, $1.00 USD equals 1.00 Telemetry Station credit.

Credits are service credits only. Credits are not cash deposits, bank deposits, stored-value accounts, gift cards, money transmission balances, securities, or financial products. Credits have no cash value outside the Service.

Credits may not be withdrawn, transferred, resold, assigned, exchanged for cash, converted back into dollars, or used outside Telemetry Station except where required by applicable law or expressly agreed in writing by Telemetry Station.

Promotional credits, such as the 10Free offer, have no cash value, may not be withdrawn or converted into dollars, may expire on the date stated in the offer, and are subject to the offer terms shown at checkout.

If you save a payment method, it is stored by our payment processor, and we keep only limited details (such as card brand, last four digits, expiration date, and cardholder name) to show and manage it. You authorize charges to a saved payment method only for purchases you confirm. You can remove a saved card in your account.

Credits may be applied to eligible charges, including:

• Device activation fees
• Monthly plan fees
• Usage-based message fees
• Scheduled deployment charges
• Device suspension fees
• Custom destination fees (Email, DirectIP, and HTTPS) for SBD and Certus devices
• API-enabled data access features
• Other eligible platform charges shown in the Service

Example: Unused credits. You purchase 500 credits and use 320 credits during a field project. The remaining 180 credits stay on your account for eligible future Telemetry Station charges, but generally cannot be withdrawn as $180 in cash.

Buying credits is a purchase of platform services, not a refundable deposit or bank balance.

All credit purchases are final and non-refundable except where required by applicable law or expressly approved by Telemetry Station in writing.

Telemetry Station is not obligated to issue any refund, but may do so when it decides it is appropriate, for example to correct a duplicate or mistaken charge.

Telemetry Station may, in its sole discretion, issue account credits, refunds, adjustments, or courtesy credits, but doing so once does not require us to do so again.

Checkout shows any payment processing fee, charged by our payment processor, as a separate line before you pay. Payment processing fees, card fees, bank fees, chargeback fees, taxes, third-party fees, and other transaction costs may be non-refundable unless required by law.

You are responsible for reviewing your deployment estimate, selected network, selected plan, device count, IMEIs, destinations, start date, deployment duration, and credit purchase amount before completing a purchase.

Example: Project ends early. If a six-month deployment ends after three months, credits that were not consumed remain available for other eligible platform charges. The earlier project end does not automatically create a cash refund.

You are responsible for maintaining enough credits in your account to cover active devices, scheduled deployments, usage, destination fees, suspension fees, monthly charges, and other account activity.

Telemetry Station may provide calculators, estimates, projections, recommended purchase amounts, low-balance notices, usage forecasts, account balance charts, and billing tools. These tools are provided for convenience and planning only.

Estimates may differ from actual usage, actual charges, third-party network records, timing of message delivery, payload size, deployment changes, device behavior, plan changes, taxes, fees, or other billing factors.

If your credit balance is insufficient, Telemetry Station may automatically suspend, deactivate, disable, restrict, or prevent activation of devices or services.

Example: Balance reaches zero. A device continues transmitting more frequently than estimated and consumes the remaining balance. Telemetry Station may deactivate or restrict the device to prevent additional unpaid airtime charges.

Low-balance alerts and forecasts are helpful notices, not a guarantee that your account will remain funded.

If your account remains inactive for 12 months, Telemetry Station may close the account and expire or forfeit unused credits, subject to applicable law.

Inactive may include an account with no active devices, no paid services, no platform login, no API activity, no credit purchase, no billable usage, or no other meaningful activity during the applicable inactivity period.

Before closing an inactive account or expiring unused credits, we may, but are not required to, send notice to the email address on your account. Signing in, adding credits, or contacting us keeps the account active. We do not expect to close accounts that have paid data stored, but may do so where permitted by these Terms. You are responsible for keeping your contact information current.

Custom destination fees are currently 5.00 credits per destination, per device, for each UTC calendar month touched by the deployment dates, and are shown in your quote and checkout summary before you pay. Telemetry Station may change pricing, plans, credit rates, activation fees, suspension fees, destination fees, usage rates, API fees, storage-related rules, payment processing fees, and other charges at any time.

Changes may apply immediately to new purchases, new activations, new deployments, new plans, or new services.

For existing active deployments, changes may apply at the next billing period, calendar month, renewal, plan change, device change, or other date stated in the Service or in a notice from Telemetry Station. We may, but are not required to, give notice before a price change affects an existing deployment.

Prices and quotes are shown before you pay. A quote reflects the inputs you entered, such as payload size, reporting interval, device count, and dates. Usage-based charges, including projected overage, are estimates until actual usage is recorded.

You are responsible for all applicable taxes, duties, levies, transaction fees, and government charges related to your use of the Service, except for taxes based on Telemetry Station’s income.

Telemetry Station may calculate charges based on device status, activation status, suspension status, deployment dates, calendar-month rules, selected plan, selected network, message payload size, message count, bytes transmitted, destinations, account settings, API activity, third-party network records, and other relevant billing information.

Telemetry Station’s system records, third-party network records, message metadata, and account activity logs may be used to determine usage and charges. Unless there is a clear error, these records will be treated as the authoritative basis for billing.

You must notify Telemetry Station of any suspected billing issue within 30 days after the charge, invoice, statement, or account activity appears in your account. If you do not notify us within that period, the charge or account activity may be deemed accepted to the maximum extent permitted by law.

Telemetry Station may store telemetry messages, raw payloads, message metadata, device metadata, timestamps, network metadata, delivery information, account identifiers, organization identifiers, API request logs, and related records as necessary to provide the Service.

For data you have paid to receive, Telemetry Station intends to keep each message available to you through the dashboard and API for up to five years from the date it is ingested, with no standard storage fee, subject to these Terms, applicable law, technical limitations, fair use, backup policies, and third-party provider limitations. We do not intend to restrict access to your paid data except for serious violations of these Terms, legal requirements, or security risk.

Up to five years of message retention, with no standard storage fee, does not mean permanent or guaranteed storage, guaranteed recovery, unlimited API throughput, abuse-tolerant usage, or storage outside reasonable operational limits. Customers should maintain their own backups or exports of important data.

• Making data available to you through the dashboard and API
• Supporting billing, usage calculation, and account balance management
• Supporting message history and data downloads
• Troubleshooting message delivery, device activity, account issues, or API issues
• Maintaining security, auditability, fraud prevention, and platform reliability
• Complying with legal, tax, accounting, regulatory, and contractual obligations

Example: Up to five-year retention. A message received on July 20, 2026 may ordinarily remain available until approximately July 20, 2031. Retention is not permanent and may be affected by legal requirements, serious violations of these Terms, or technical limitations.

You own or are responsible for the telemetry payloads and data submitted through devices associated with your account, subject to the rights granted to Telemetry Station in these Terms.

Telemetry Station does not use your telemetry payload contents for advertising. Telemetry Station does not sell your telemetry payload contents. Telemetry Station does not intentionally review, read, inspect, or analyze the contents of your telemetry payloads as a normal business practice.

However, you authorize Telemetry Station to store, process, transmit, access, disclose, or review telemetry data, message metadata, payloads, and account records when reasonably necessary to provide, operate, secure, maintain, bill, support, troubleshoot, improve, or legally protect the Service.

Where practical, Telemetry Station attempts to rely on metadata, logs, account records, and system-level diagnostics rather than reviewing payload contents directly.

Example: Troubleshooting. If a customer reports that a payload is malformed or missing, support may inspect the relevant message, metadata, and logs to diagnose the issue. We first try to use metadata and system diagnostics when practical.

We do not sell payload contents or use them for advertising, but authorized access may occur when necessary to operate, secure, support, bill, or legally protect the Service.

You are solely responsible for the telemetry data, payloads, commands, device configurations, destinations, API usage, and content associated with your account.

You represent and warrant that you have all rights, permissions, consents, and legal authority necessary to collect, transmit, store, process, and access telemetry data through the Service.

If you configure a custom destination (Email, DirectIP, or HTTPS), you instruct us to send copies of your device messages to it. You are responsible for the destination, for securing it, and for the data it receives. Forwarding is best-effort: each attempt can fail or time out, a failed attempt may not be retried, and a timed-out attempt may still have been delivered. The message remains available in your dashboard and API regardless of forwarding results. Destinations are set during activation and are not editable while a device is deployed.

You are responsible for ensuring that your use of the Service complies with all applicable laws, regulations, permits, contracts, privacy obligations, data protection obligations, export controls, sanctions rules, and industry-specific requirements.

You should not transmit sensitive personal information, protected health information, regulated financial information, classified information, controlled technical data, or other highly sensitive data through the Service unless you have confirmed in writing with Telemetry Station that the Service is appropriate for that use case.

Telemetry Station may provide API access for retrieving telemetry data, message history, usage records, billing-related data, and other supported account information.

You are responsible for securing your API keys, tokens, credentials, integrations, scripts, servers, and applications. You are responsible for all API activity under your account.

Telemetry Station may apply rate limits, usage limits, authentication requirements, access controls, pagination, logging, monitoring, abuse prevention, and other API restrictions.

We may suspend, rotate, revoke, throttle, or disable API access if we reasonably believe API usage is insecure, abusive, excessive, unlawful, harmful, or inconsistent with these Terms.

You are responsible for maintaining your own backups, exports, and records of data that is important to you. Telemetry Station is not responsible for your failure to download, export, back up, or preserve data.

Telemetry Station intends to keep paid message data available for up to five years from ingestion, with no standard storage fee, unless a different retention period is required or permitted by law, contract, backup policy, security policy, or operational need.

After account closure, termination, prolonged inactivity, nonpayment, expiration of credits, or discontinuation of services, Telemetry Station may delete, archive, anonymize, aggregate, or restrict access to telemetry data and account records.

Deleted data may continue to exist for a limited period in backups, logs, archives, disaster recovery systems, billing records, legal records, security records, or audit records until removed under ordinary retention cycles.

Telemetry Station is not obligated to retain data indefinitely and is not responsible for data loss after termination, account closure, expiration of retention periods, customer deletion, insufficient credits, suspension, deactivation, system failure, third-party failure, or force majeure events.

Telemetry Station uses reasonable administrative, technical, and organizational measures designed to protect the Service and customer data. However, no system, network, cloud provider, satellite service, API, database, or transmission method is completely secure.

You understand and accept that telemetry data may be transmitted through third-party networks, satellite systems, cloud infrastructure, internet service providers, payment processors, and other systems outside Telemetry Station’s direct control.

Telemetry Station does not guarantee that unauthorized access, data loss, data corruption, cyberattacks, outages, credential compromise, misdelivery, or security incidents will never occur.

You are responsible for using strong passwords, protecting credentials, limiting account access, rotating API keys when needed, securing your devices and applications, and promptly notifying Telemetry Station of suspected unauthorized access.

If and when the Service allows you to send commands, change device status, activate devices, suspend devices, unsuspend devices, deactivate devices, change destinations, configure deployment details, or modify account settings, you are solely responsible for those actions and their consequences. The presence of a term in these Terms does not represent that every listed feature is currently enabled.

Where the Service lets you save reusable items, such as mobile-terminated message templates or payload parser configurations, and apply them to devices or downloads, you are responsible for their contents, for which devices they are applied to, and for checking parsed output against your raw data before relying on it. Raw data remains available for download.

Telemetry Station is not responsible for harm, data loss, missed transmissions, increased charges, failed deployments, device behavior, or operational impact caused by incorrect IMEIs, incorrect commands, incorrect payload assumptions, incorrect destinations, incorrect deployment dates, incorrect device settings, user error, customer scripts, API misuse, or unauthorized use of your account.

These Terms apply to Products you order from us, together with the price, quantity, specifications, delivery estimate, and other details shown in your order confirmation, invoice, or written quote. If those order details conflict with these Terms, the order details control for that order.

A pre-order reserves Products that are still in development or not yet shipping. Release dates, delivery dates, lead times, and development status are estimates only and are not commitments. We will notify you of delays where applicable law requires, using the contact information on your order. Unless your order or quote says otherwise, you may cancel a pre-order for a refund of any amount paid for it at any time before it ships.

We may decline, limit, or cancel any order or pre-order, in whole or in part, at any time before it ships, including if a Product is delayed, redesigned, discontinued, or never released, or if a price or listing contains an error. If we cancel, we will refund any amount you paid for the cancelled Products. That refund is your sole and exclusive remedy, and we are not liable for any other cost, delay, or loss resulting from a delayed, cancelled, or unreleased Product.

We may change Product designs, components, firmware, specifications, configurations, and documentation at any time before shipment. Changes are reflected in the published Product documentation. If you do not accept a change, you may cancel the affected unshipped order for a refund of any amount paid for it, which is your sole remedy.

Title and risk of loss pass to you when the Product is delivered to the carrier, unless your order says otherwise. You are responsible for import duties, taxes, customs requirements, and any permits or approvals required where you receive, install, or operate the Product.

Buying a Product does not include satellite airtime or Service credits unless the order says so. Activation and airtime are purchased through the Service under these Terms.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRODUCTS ARE SOLD “AS IS” AND “WITH ALL FAULTS.” TELEMETRY STATION PROVIDES NO WARRANTY OF ANY KIND FOR PRODUCTS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTY THAT A PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS OR WORKMANSHIP, MEET ITS PUBLISHED SPECIFICATIONS, OR BE FIT FOR YOUR DEPLOYMENT.

Product listings, datasheets, specifications, roadmaps, development status, documentation, samples, and statements by our personnel describe the Product for information only. They are not warranties, and many describe proposed, preliminary, or target values that may change. No warranty exists unless it is stated in a written agreement signed by an authorized representative of Telemetry Station.

Any warranty offered by the manufacturer of a third-party component, such as a satellite modem, is provided by that manufacturer and not by Telemetry Station. Where such a warranty is transferable, you may pursue it directly with that manufacturer.

All sales of Products are final once they ship, except where applicable law requires otherwise or Telemetry Station agrees otherwise in writing. Cancellation of a pre-order before it ships is covered in Section 17. If a shipment arrives visibly damaged or does not match your order, notify us within seven (7) days of delivery. Any replacement, credit, or other remedy is at our sole discretion.

Products are components intended for integration by qualified engineers. You are responsible for designing, testing, certifying, and operating your system, including electrical safety, enclosure, antenna placement, radio and regulatory compliance, and fitness for your deployment.

Some jurisdictions do not allow the exclusion of implied warranties. Where such a warranty cannot be excluded, it is limited to the shortest period and narrowest scope permitted by law, and your remedies are limited as described in Section 30.

We may provide custom services, such as engineering support, firmware or integration work, data pipeline setup, custom development, or deployment assistance, when both parties agree in a written quote, proposal, or statement of work (“SOW”). Each SOW is governed by these Terms. If a SOW conflicts with these Terms, the SOW controls for the services it describes.

Unless the SOW says otherwise, estimates of time and cost are good-faith estimates, and work outside the agreed scope requires a written change. You agree to provide timely access, information, hardware, and decisions reasonably needed for the work.

Unless the SOW says otherwise, you own deliverables created specifically for you once they are paid for in full, and we keep ownership of our pre-existing tools, libraries, know-how, and general improvements to the Service. We grant you a non-exclusive license to use any of those that are included in a deliverable, as needed to use that deliverable.

Partnerships, reseller arrangements, research programs, co-marketing, and similar relationships require a separate written agreement signed by both parties. Nothing in these Terms creates a partnership, joint venture, agency, or franchise relationship.

The Service may let you connect to third-party services, such as custom destinations, cloud storage, analytics tools, or partner platforms. Your use of a third-party service is governed by that provider’s terms and privacy practices. When you direct data to a third-party service, you authorize us to send that data there, and we are not responsible for how the third party handles it.

We may change or end support for an integration if the third party changes its service, ends its relationship with us, or creates security, legal, or operational risk. We may, but are not required to, give notice.

You agree not to misuse the Service or use the Service in any way that creates legal, operational, security, network, financial, or reputational risk for Telemetry Station or its service providers.

Telemetry Station may suspend or terminate access for violations of this section.

• Violating any law, regulation, sanctions rule, export control, or third-party right
• Interfering with or disrupting the Service, networks, APIs, infrastructure, or other customers
• Attempting unauthorized access to accounts, systems, devices, APIs, data, or networks
• Reverse engineering, scraping, overloading, abusing, or attacking the Service
• Transmitting malware, harmful code, unlawful content, or abusive traffic
• Using the Service for life-safety, emergency, weapons, military command, illegal surveillance, or unlawful tracking purposes without all required legal authority and written approval from Telemetry Station
• Reselling, sublicensing, or providing access to the Service except as expressly permitted in writing
• Misrepresenting device ownership, authorization, deployment purpose, billing information, or account identity

Calculators, projections, recommended credit purchases, usage estimates, balance forecasts, billing tools, and deployment planning tools are provided for informational and operational convenience only.

The free Payload Optimizer, including its hex output and generated C code, is provided as is. You may use the output in your own firmware at no charge and without an account, but you are responsible for testing and validating it for your hardware and application before deployment.

They are not financial, legal, engineering, regulatory, tax, compliance, or professional advice. You are responsible for validating estimates, deployment plans, device behavior, airtime requirements, and legal compliance before relying on the Service.

Telemetry Station may modify, update, suspend, discontinue, replace, limit, or remove any part of the Service at any time.

We may perform maintenance, upgrades, migrations, security changes, provider changes, pricing changes, or infrastructure changes that affect availability, functionality, data access, activation, billing, API behavior, or integrations.

Telemetry Station does not guarantee uninterrupted or error-free service unless a separate written service level agreement is signed by both parties.

Some features may be labeled or treated as beta, preview, experimental, early access, or pre-release features. These features may be incomplete, unstable, inaccurate, changed, disabled, or removed at any time.

You use beta or pre-release features at your own risk. Telemetry Station is not responsible for losses, data issues, billing differences, downtime, or operational impact caused by beta or experimental features.

Telemetry Station and its licensors own all rights, title, and interest in the Service, including software, interfaces, dashboards, APIs, designs, workflows, text, graphics, logos, trademarks, service marks, pricing logic, calculators, documentation, and related materials.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from the Service except as expressly permitted in writing.

Subject to these Terms, Telemetry Station grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Service for your internal business purposes.

You grant Telemetry Station a limited license to host, store, process, transmit, display, reproduce, and use Customer Data only as necessary to provide, secure, maintain, bill, support, troubleshoot, and improve the Service, comply with legal obligations, and enforce these Terms.

This license continues for as long as necessary to provide the Service, maintain records, comply with law, resolve disputes, enforce agreements, prevent fraud or abuse, and complete ordinary backup and retention cycles.

Each party may receive non-public information from the other party. The receiving party will use reasonable care to protect confidential information and will use it only for purposes related to the Service.

Confidential information does not include information that is publicly available, already known without confidentiality obligation, independently developed, or lawfully received from a third party.

Telemetry Station may disclose information when required by law, court order, subpoena, regulatory request, or legal process.

Telemetry Station’s collection and use of personal information is described in our Privacy Policy.

These Terms govern use of the Service. The Privacy Policy governs personal information. If there is a conflict between these Terms and the Privacy Policy regarding personal information, the Privacy Policy controls for that specific issue.

THE SERVICE, PRODUCTS, AND CUSTOM SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXCEPT FOR ANY WARRANTY EXPRESSLY STATED IN A WRITTEN AGREEMENT OR STATEMENT OF WORK SIGNED BY AN AUTHORIZED REPRESENTATIVE OF TELEMETRY STATION.

EXCEPT FOR ANY SUCH SIGNED WARRANTY, TELEMETRY STATION DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, RELIABILITY, NETWORK PERFORMANCE, MESSAGE DELIVERY, DATA RETENTION, DATA RECOVERY, AND ERROR-FREE OPERATION.

TELEMETRY STATION DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT DATA WILL ALWAYS BE AVAILABLE, THAT MESSAGES WILL ALWAYS BE DELIVERED, THAT BILLING ESTIMATES WILL ALWAYS MATCH ACTUAL CHARGES, OR THAT THIRD-PARTY NETWORKS OR PROVIDERS WILL PERFORM WITHOUT INTERRUPTION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TELEMETRY STATION WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR LOST-PROFIT DAMAGES, INCLUDING LOST DATA, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, SERVICE INTERRUPTION, DEVICE FAILURE, MISSED TRANSMISSIONS, DEPLOYMENT DELAYS, THIRD-PARTY NETWORK FAILURES, OR COST OF SUBSTITUTE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TELEMETRY STATION’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO TELEMETRY STATION FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. FOR CLAIMS RELATING TO A PRODUCT OR CUSTOM SERVICE, TOTAL LIABILITY WILL NOT EXCEED THE AMOUNT YOU PAID FOR THAT PRODUCT OR UNDER THAT STATEMENT OF WORK.

THESE LIMITATIONS APPLY TO ALL CLAIMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF TELEMETRY STATION WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE, PRODUCTS, CUSTOM SERVICES, OR THESE TERMS MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE CLAIM ARISES, OR IT IS PERMANENTLY BARRED.

NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

You agree to defend, indemnify, and hold harmless Telemetry Station, its owners, officers, directors, employees, contractors, affiliates, service providers, and agents from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the Service or Products, your devices, your deployments, your commands, your destinations, your payloads, your data, your violation of these Terms, your violation of law or third-party rights, your misuse of API keys or credentials, billing disputes caused by incorrect customer-provided information, or use of the Service for regulated, prohibited, sensitive, or high-risk use cases.

Telemetry Station may, but is not required to, suspend, restrict, or terminate your access to the Service. We do not expect to do so except for serious violations, security or legal risk, or nonpayment, but we may do so if you violate these Terms, your credit balance is insufficient, your payment fails, is reversed, or is disputed, you initiate a chargeback, your account is inactive, your use creates security, legal, financial, operational, network, or reputational risk, required third-party services are unavailable, or we are required to do so by law or a third-party provider.

Upon termination, your right to access the Service ends. We may, but are not required to, give you an opportunity to export your data. Telemetry Station may delete, archive, restrict, or retain data according to these Terms and applicable law.

You may stop using the Service at any time by deactivating your devices. Deactivation does not by itself refund credits, and charges already incurred, including prepaid deployment charges, remain payable.

Termination does not relieve you of payment obligations, indemnification obligations, or other obligations that by their nature should survive termination.

If you dispute a valid credit purchase, initiate a chargeback, reverse a payment, or otherwise cause payment to be withdrawn after credits were issued, Telemetry Station may suspend your account, reverse credits, deactivate devices, restrict services, or require repayment before restoring access.

You are responsible for fees, costs, penalties, or losses resulting from improper chargebacks or payment disputes.

You may not use the Service in violation of U.S. export controls, sanctions laws, telecommunications rules, satellite communications regulations, data protection laws, or other applicable laws.

You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S. sanctions, and that you are not listed on any restricted party list.

You are responsible for obtaining any permits, authorizations, licenses, approvals, or consents required for your devices, deployments, transmissions, data collection, or use of satellite services.

Telemetry Station will not be liable for delay, interruption, degradation, data unavailability, or failure to perform caused by events outside its reasonable control, including satellite or carrier outages, launch or space-weather events, natural disasters, severe weather, fire, flood, earthquake, epidemic, war, terrorism, civil unrest, labor disputes, government actions, sanctions, export restrictions, utility failures, internet or telecommunications failures, cyberattacks, cloud-provider failures, payment-processor failures, supply-chain disruptions, or failures of third-party hardware, software, networks, or services.

During such an event, affected obligations are suspended for the duration and scope of the event. Telemetry Station may use commercially reasonable efforts to restore or provide alternative service, but no specific recovery time is guaranteed unless a separate written service level agreement expressly says otherwise.

Example: Satellite or cloud outage. If Iridium, a cloud provider, or an internet carrier experiences an outage, messages, activation, billing updates, or API access may be delayed even when Telemetry Station systems are operating as designed.

If you discover a suspected security vulnerability, you must promptly report it to Telemetry Station and avoid accessing, modifying, retaining, destroying, or disclosing data that does not belong to you.

You may not publicly disclose a vulnerability, demand payment, test against other customers, disrupt the Service, perform denial-of-service testing, use automated scanning that materially affects the Service, or exceed the minimum testing necessary to confirm the issue without prior written authorization.

A report does not create a right to compensation, immunity, or authorization unless Telemetry Station agrees in writing.

You may use supported APIs and automation only within documented limits and these Terms. You may not use bots, scraping, artificial intelligence agents, or automated tools to bypass access controls, rate limits, pricing, authentication, or intended workflows.

You may not publish misleading, manipulated, or non-reproducible performance, pricing, availability, security, or comparative benchmark claims about the Service. Telemetry Station may require reasonable review of non-public benchmarking methods or results before publication when testing uses confidential, beta, restricted, or non-public features.

You remain responsible for every action taken by your integrations, scripts, AI Agents, automated workflows, employees, contractors, and authorized users.

By creating an account, checking an acceptance box, purchasing credits, activating or managing a device, using an API, or otherwise using the Service after these Terms are presented, you electronically accept these Terms.

If you accept these Terms for an organization, you represent and warrant that you have authority to bind that organization. In that case, the words ‘you’ and ‘your’ include the organization and its authorized users.

Electronic records, click-through acceptance records, account logs, purchase records, and system timestamps may be used to demonstrate acceptance and account activity.

You may not assign, delegate, or transfer these Terms, your account, or your rights or obligations without Telemetry Station’s prior written consent.

Telemetry Station may assign or transfer these Terms, in whole or in part, to an affiliate or in connection with a merger, financing, reorganization, sale of assets, acquisition, or transition of the Service.

Telemetry Station may update these Terms from time to time. The updated Terms will be posted on the website or made available through the Service.

The Last Updated date indicates when the Terms were last revised. Your continued use of the Service after updated Terms become effective means you accept the updated Terms.

If we make material changes, we may provide notice through the Service, email, dashboard notice, or other reasonable means.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Subject to the arbitration section below, the courts located in Oceanside, California will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service.

PLEASE READ THIS SECTION CAREFULLY. IT MAY AFFECT YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration, except that either party may bring claims in small claims court if eligible, and either party may seek injunctive or equitable relief for misuse of intellectual property, unauthorized access, security abuse, or confidentiality violations.

Before starting arbitration, the party raising a claim should send written notice describing it to the other party (to the contacts in the Notices section) and the parties should try in good faith to resolve it informally for 30 days.

Arbitration will be administered by the American Arbitration Association under its rules that apply to the dispute, by one arbitrator. Hearings may be held by video or phone, or in Oceanside, California, at your choice. Arbitration fees are allocated under the AAA rules and applicable law.

There is no opt-out. By purchasing credits or using the Service, you accept these Terms, including this arbitration section and class action waiver.

You and Telemetry Station agree to bring claims only in an individual capacity and not as a plaintiff or class member in any class, collective, consolidated, or representative action.

If this arbitration or class action waiver section is found unenforceable in whole or in part, the unenforceable portion will be severed, and the remaining Terms will remain in effect.

Telemetry Station may provide notices through the website, dashboard, account email, billing contact email, API response, or other reasonable method.

You may contact Telemetry Station at Pacific Gyre, 3740 Oceanic Way, Suite 302, Oceanside, California 92056, asybrandy@pacificgyre.com, or hello@telemetrystation.com.

These Terms, together with any applicable order forms, policies, privacy notices, invoices, written agreements, or service-specific terms, are the entire agreement between you and Telemetry Station regarding the Service.

If any part of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

Any failure by Telemetry Station to enforce a provision of these Terms does not waive our right to enforce that provision later.

Sections relating to credit purchases, refunds, billing records, data retention, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and any other provisions that by their nature should survive will survive termination or expiration of these Terms.