Privacy Policy

This Privacy Policy describes how Telemetry Station collects, uses, stores, discloses, and protects information when you visit our website, create or use an account, purchase credits, register or manage devices, use our dashboard or APIs, contact support, or otherwise use our services.

This policy applies to personal information handled by Telemetry Station. It does not control the independent privacy practices of Iridium, payment processors, cloud providers, internet providers, device manufacturers, customer-selected destinations, or other third parties.

By using the Service, you acknowledge the practices described in this Privacy Policy and our Terms & Conditions.

The information we collect depends on how you use Telemetry Station. Some information is provided directly by you, some is generated through your devices and account activity, and some is collected automatically when you use the website, dashboard, or APIs.

We ask you not to submit sensitive personal information, protected health information, regulated financial information, classified information, or other highly sensitive content unless Telemetry Station has confirmed in writing that the Service is appropriate for that use case.

• Account and identity information, such as name, email address, username, organization, role, and authentication records
• Organization, billing, contact, and address information
• Payment and transaction records, such as purchase amount, payment status, checkout session identifiers, invoices, credits, refunds, and chargebacks
• Device information, such as IMEI, device name, network, plan, activation status, suspension status, deployment dates, destinations, and configuration
• Telemetry messages, raw payloads, timestamps, location values, satellite metadata, session status, message identifiers, and related records
• API keys, access tokens, request logs, response status, export activity, usage records, and integration metadata
• Support communications, troubleshooting details, feedback, and correspondence
• Website and technical information, such as IP address, browser, device type, operating system, referring page, pages viewed, cookie identifiers, and security logs

We collect information directly from you and other authorized users of your organization, from devices associated with your account, and from your use of the website, dashboard, APIs, and support channels.

We may also receive information from Iridium and other network or service partners, payment processors, fraud-prevention providers, cloud and infrastructure providers, identity or authentication providers, and customer-selected integrations or destinations.

Telemetry Station uses information only for legitimate business and operational purposes connected to providing, maintaining, securing, supporting, and improving the Service.

We may combine information from different parts of the Service when reasonably necessary to maintain accurate account, device, usage, billing, and security records.

• Create, authenticate, administer, and secure accounts and organizations
• Register, activate, suspend, unsuspend, deactivate, configure, and monitor devices
• Receive, route, store, process, display, and export telemetry messages and metadata
• Calculate usage, charges, account balances, credits, projections, fees, and statements
• Process purchases, payment status, refunds, disputes, and fraud-prevention checks
• Provide dashboard, API, data download, notification, and customer support functionality
• Diagnose outages, message delivery issues, device activity, API failures, and billing questions
• Prevent abuse, unauthorized access, fraud, security incidents, and violations of our Terms
• Maintain legal, tax, accounting, audit, compliance, and contractual records
• Improve reliability, usability, pricing tools, documentation, and service performance
• Communicate service notices, security alerts, account updates, support responses, and material policy changes

Telemetry Station may store and process raw telemetry payloads, message metadata, device identifiers, timestamps, location information, satellite information, destination information, and delivery records associated with devices on your account.

We do not sell telemetry payload contents and do not use telemetry payload contents for advertising. We do not intentionally inspect or analyze payload contents as a normal business practice.

We may access or review telemetry data when reasonably necessary to provide the Service, route or recover messages, troubleshoot a customer issue, calculate or verify billing, investigate misuse or a security incident, comply with law, or protect Telemetry Station, its customers, or its providers. Where practical, we rely on metadata and system logs instead of payload contents.

Customers are responsible for having the rights, permissions, notices, and consents necessary to collect, transmit, store, and process data through their devices and accounts.

Payments may be processed by Stripe or another payment provider. Payment providers may collect payment card, bank, billing, authentication, fraud-prevention, and transaction information under their own privacy policies.

Telemetry Station generally receives transaction identifiers, customer or checkout identifiers, purchase amount, currency, payment status, limited payment-method details, refunds, disputes, and other records needed to issue credits and maintain billing history. We do not intend to store complete payment card numbers or card security codes on Telemetry Station systems.

We may disclose information to vendors and service providers that help operate the Service, including satellite network providers, payment processors, cloud hosting and database providers, email and communications providers, monitoring and security providers, analytics providers, professional advisers, and customer support tools.

We may disclose information to destinations, applications, users, or third parties selected or authorized by you, including email destinations, DirectIP destinations, API clients, data export recipients, and members of your organization.

We may disclose information when reasonably necessary to comply with law, legal process, court orders, regulatory requests, enforce our agreements, collect amounts owed, investigate fraud or security incidents, or protect rights, safety, property, networks, customers, or the public.

If Telemetry Station is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

Telemetry Station does not sell personal information for money. We do not sell telemetry payload contents.

Telemetry Station does not share personal information for cross-context behavioral advertising and does not use telemetry payload contents for targeted advertising.

If our practices change in a way that creates a legal right to opt out of sale or sharing, we will update this policy and provide any legally required opt-out method.

Telemetry Station may use cookies, local storage, session storage, pixels, and similar technologies to keep users signed in, store authentication or security state, remember preferences, preserve workflow progress, prevent abuse, understand service performance, and support website functionality.

You can control cookies through your browser. Blocking required authentication or security storage may prevent login, checkout return handling, dashboard use, or other parts of the Service from working correctly.

Telemetry Station will honor legally required browser-based privacy signals when those signals apply to our practices and systems.

Telemetry Station may retain telemetry messages for up to 5 years while an account remains active and in good standing, subject to service terms, technical limitations, customer instructions, legal obligations, and operational needs.

Account, device, billing, transaction, API, security, support, tax, audit, and legal records may be retained for different periods based on the purpose of the record and applicable requirements.

After deletion or account closure, information may remain for a limited period in backups, logs, archives, disaster-recovery systems, billing records, security records, or legal records until removed through ordinary retention cycles.

We use criteria such as account status, contractual commitments, customer needs, legal limitation periods, tax and accounting obligations, security requirements, dispute preservation, and technical feasibility to determine retention periods.

Telemetry Station uses reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, misuse, loss, alteration, and disclosure.

No system is completely secure. Satellite transmissions, internet connections, cloud systems, APIs, databases, credentials, devices, and third-party providers may be exposed to risks outside Telemetry Station’s control.

You are responsible for protecting passwords, API keys, tokens, devices, integrations, and authorized-user access. Notify us promptly if you believe an account or credential has been compromised.

Depending on applicable law, you may have the right to request access to personal information, request correction or deletion, receive a portable copy, learn about categories of information and recipients, withdraw consent where processing is based on consent, opt out of certain processing, or appeal a denied request.

To submit a privacy request, email hello@telemetrystation.com or asybrandy@pacificgyre.com. Describe the request and the account or organization involved. We may need to verify your identity and authority before completing the request.

Authorized agents may submit requests where permitted by law, but we may require proof of authorization and direct verification with the consumer.

We will not discriminate against you for exercising applicable privacy rights. Certain information may be exempt from a request or retained when required for security, billing, legal compliance, disputes, fraud prevention, or service operation.

If the California Consumer Privacy Act, as amended, applies to Telemetry Station’s handling of your personal information, California residents may request to know, access, correct, or delete covered personal information and may receive information about categories collected, sources, purposes, and disclosures.

California residents may also have rights to opt out of sale or sharing and to limit certain uses of sensitive personal information. Telemetry Station does not currently sell personal information or share it for cross-context behavioral advertising, and we do not use sensitive personal information to infer characteristics about consumers.

The categories described in this policy may include identifiers, customer records, commercial information, internet or electronic activity, geolocation information, professional or employment-related information, and inferences necessary to manage or secure an account. We collect and disclose these categories for the business purposes described above.

Where legally required, we will provide information about privacy requests received and honored and will update this notice at least annually.

The Service is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to Telemetry Station without appropriate authorization, contact us so we can investigate and take appropriate action.

Telemetry Station is based in the United States. Information may be stored or processed in the United States and in other countries where Telemetry Station, satellite network partners, cloud providers, payment providers, or other service providers operate.

These locations may have different data-protection laws than your location. Where required, we use appropriate contractual or legal mechanisms for international transfers.

The Service may link to or interact with third-party websites, payment pages, satellite networks, destinations, APIs, and integrations. Their privacy policies and terms govern their independent handling of information.

Telemetry Station is not responsible for the privacy, security, availability, or content of third-party services.

We may update this Privacy Policy from time to time. The Last Updated date shows when the policy was most recently revised.

If changes are material, we may provide notice through the website, dashboard, account email, or another reasonable method. Continued use of the Service after an updated policy becomes effective is subject to the updated policy.

Privacy and support requests: hello@telemetrystation.com

Legal contact: asybrandy@pacificgyre.com

Mailing address: Telemetry Station, 3740 Oceanic Way, Suite 302, Oceanside, California 92056